The Woodard Report

Why Small Accounting Firms Should Outsource AR/AP to Satisfy Clients

Written by Maanoj Shah | Feb 20, 2025 7:04:17 PM

Accounts payable and receivable (AR/AP) are a continuous and pressing challenge for accounting firms. Some numbers on the topic:

  • 39% of invoices are paid late in the United States 
  • 48% of the customers often delay payments
  • Customers are often offered a 28-day credit period, but the average day's sales outstanding is 67 
  • U.S. businesses lose 51.9% of their value when not paid within 90 days' time 
  • 11% of customers have never gotten their invoice 

Accounts receivable and payable are two of an organization's most critical accounting processes. They help leaders analyze the current liabilities against the expected revenue and manage the cash flow.

Apart from being critical to operations, these tasks also require significant resources and bandwidth. For small accounting firms, with limited resources, this is an additional burden, resulting in increased errors and delays in approval.  

There might be a delay in payments, unnecessary bottlenecks, and dissatisfaction among clients.  

We know the problem that arises from inefficient accounts receivable and payable. In 2025, let us focus on finding solutions. Outsourcing is among the top solutions that can help make the processes easier.

Enhancing efficiency in the business processes

One of the key challenges that accounting firms face is the smaller in-house teams, which also means they have less overhead.

By outsourcing, firms can offer savings through several services at a lower cost than maintaining a full-time team. This also deviates their attention from the core or strategic activities. In small firms, often it is one person doing multiple jobs.

This leads to less productivity and a higher rate of errors. AR/AP functions can be seamless when a dedicated professional team takes care of the outgoing or incoming payments.  

Taking a cost-effective approach

Let us be honest for a while. Chasing vendors for payments is not only time-consuming, it is also expensive. Besides this, the cost of retaining talent to get the work done is also high, especially considering cost and resource constraints.

Cost of resources is expected to keep rising in the coming years. This exceeding cost often prevents firm owners from accessing skilled and experienced resources.

By outsourcing AR/AP functions, it becomes easy for firm owners to get accounting staff who know what they are doing and can easily reap the benefits without spending more.  

Accessing technology and automation

Digitalization is taking the world by storm and the accounting industry is no exception.

For small accounting firms, it is especially difficult to invest in new technology and automation as there are many costs involved—purchasing, setting up, training and maintenance.

While embracing technology to stay ahead has become the need of the hour, firms need to check how much is possible. By outsourcing, firms can benefit from the tech and knowledge of the provider. These firms are already using the new-age tools and software. 

Making scalability effortless

For firms who are looking to scale, the first step is to make the accounts payable and receivable process seamless and make sure there are no hiccups with the clients that disrupt the cash flow.

For small firms, focusing on growth and managing the accounts allows the in-house teams to focus on core operations. When the critical yet repetitive task of accounts payable and receivable is passed on to an expert outsourcing firm, the accounting firm can prepare better for scalability. 

How outsourcing AR/AP can help with client satisfaction

Client satisfaction is the backbone of any successful accounting practice. Small accounting firms are no exception. AR/AP is one of the key areas that impacts client relationships. Here’s how we can keep both on track: 

Timely and accurate Reporting: There are a lot of dependencies of clients on their accounting firms, especially for financial reports. By outsourcing, AR/AP processes, accounting firms can ensure that the processes are streamlined, clients get precise and reliable reporting that enhances decision-making.

Faster turnaround times: By outsourcing AR/AP to specialized providers, you get access to experts who ensure quicker invoicing and payment cycles that clients can appreciate. The processing time is faster and helps firms ensure that their clients’ businesses are running smoothly.

Focus on strategic advisory: By outsourcing AR/AP tasks to a team of expert professionals, accounting firms can dedicate more time to offering strategic insights and advisory services. This helps improve the value proposition to the clients.

Access to advanced technology: Outsourcing partners often use cutting-edge software and tools, which small firms may not be able to afford and use independently. This technology ensures efficiency, accuracy and data security, giving clients peace of mind.

Reduced errors and disputes: Accurate AR/AP processing minimizes errors and disputes with vendors or clients, strengthening relationships and trust. 

Accounts receivable and payable are some of the key challenges that firms need to overcome to ensure growth and scalability. In 2025, make sure that you use the right tools, technology and support system.

Outsourcing is not just a means to reduce costs. It is about getting access to the resources that help you do more, and better. Find the right partner to get started on your journey today! 

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